WhalePet App Terms of Service

Effective date: October 20, 2026 Provider: TelWhale Limited ("WhalePet", "we") Contact: support@telwhale.com

By creating an account or using the WhalePet App or Device you agree to these terms. Purchases from our online store are also governed by the store's terms of sale.

1. The service

WhalePet lets you see the location of a pet wearing a WhalePet collar, define safe zones, receive alerts, and send simple commands (sound and light, voice message) to the collar. The service depends on GPS, cellular network coverage, Wi-Fi/cell positioning and your phone's Bluetooth; it is an aid, not a guarantee. Positions may be delayed, approximate (we show an accuracy circle when a position is estimated), or unavailable when the collar is asleep, out of coverage, or out of battery.

2. Account

You need one account per person. You are responsible for keeping your sign-in secure. One collar can be bound to one account at a time; to transfer a collar, unbind it first. You must be 16 or older.

3. Connectivity and renewal

• The collar includes one year of cellular connectivity from first activation.
• After that, connectivity can be renewed for US$29 per year (or the price shown at the time) by purchasing an activation code from our store and redeeming it in the App. There is no automatic renewal and no recurring charge.
• If you do not renew, the collar stops sending locations; your account, history and safe zones remain and resume when you renew.
• Partner brands may offer different plans; their terms apply to those plans.

4. Acceptable use

Use the Device only on animals you own or are authorised to care for. Do not use it to track people. Do not attempt to access other users' data, interfere with our servers, reverse-engineer the Device firmware, or resell connectivity.

5. Device, warranty and returns

Hardware warranty and returns are governed by the store's policy provided at purchase. Normal wear, water damage beyond the stated rating, and damage from chewing are not covered.

6. Voice messages and sound/light

Commands are delivered when the collar is reachable. If the collar is asleep, the App will tell you and queue the command; queued commands expire after two hours. Use sound and light features considerately; prolonged use may distress the animal.

7. Beta features

Features marked "Beta" (for example the wellness summary) are provided for information only and are not veterinary advice.

8. Intellectual property

The App, firmware and brand are owned by WhalePet or its licensors. You receive a personal, non-transferable licence to use the App with your Device.

9. Termination

You may delete your account at any time in the App. We may suspend accounts that breach these terms or abuse the service. Deletion does not refund unused connectivity.

10. Liability

To the extent permitted by law, we are not liable for loss or injury to a pet, or for indirect or consequential loss, arising from delayed, inaccurate or unavailable location information or alerts. Our total liability for a claim is limited to the amount you paid for the Device and connectivity in the 12 months before the claim. Nothing limits liability that cannot be limited by law, including statutory consumer rights in your country.

11. Changes

We may update these terms; material changes will be shown in the App. Continued use means acceptance.

12. Governing law

These terms are governed by the laws of Hong Kong SAR, without prejudice to mandatory consumer protection law of your country of residence.

13. Contact

TelWhale Limited · support@telwhale.com